Notice In Writing

When you intend to vacate the property, in all instances we require your notice in writing. You must complete an RTA Form 13 and return it to your Property Manager at least 2 weeks prior to vacating.

Ending A Fixed Term

If you are leaving at the end of your current fixed term lease, we require at least 14 days’( please refer to Form 17A pocket guide for tenants)in writing. Please note that this amount of notice needs to commence from when we have received your notice, not from when it was posted.

Ending A Non-Fixed (Periodic) Term

If you are leaving on a non-fixed term (periodic) lease, we require at least 14 days notice in writing. Please note that this amount of notice needs to commence when we have received your notice, not when it was posted to us.

Breaking A Fixed Term Tenancy

Should you wish to leave during a fixed term lease, we require your notice in writing. We are unable to accept your intention verbally.

In the case of breaking a fixed term lease, the following costs will be incurred:

a. Rent until a tenant approved by the landlord takes possession, or the lease expires (whichever occurs first)
b. Reletting fees (1 weeks rent + GST) and marketing fees ($100 ) to relet the property
c. Should the premises be vacant before a new tenant is secured, it is also your responsibility to ensure the grounds are watered and maintained for this period


Mail Redirection – please ensure that all mail is re-directed to your new address. You can complete a form with Australia Post to assist with this.
Utilities – electricity, gas, phone, etc. Please ensure all accounts are advised and cancelled accordingly.
Appliance Manuals – please leave them on the kitchen counter.
Keys – please ensure you have all keys as handed to you at the start of the tenancy. Also hand over any extra keys you have arranged to have cut.

Inside The Property

Walls – please clean off any dirty marks, removable scuff marks, finger or food marks etc.
Ceilings – please remove any cobwebs.
Ceiling Mould – please clean off (particularly in wet areas and sometimes in bedrooms).
Light Fittings – clean off dust and remove any dead insects inside.
Ceiling Fans – wipe fan blades and tops of fittings to remove dust build up.
Skirting Boards – wipe down with a damp cloth.
Doorways, doors – wipe off finger marks and any other removable marks.
Windows – clean inside and out. Please note – nearly all modern sliding aluminium windows can be lifted and pulled out for easy cleaning. Also sills and runners (wipe out dust build up and any dead insects). A vacuum cleaner and paint brush can really help here.
Flyscreens – brushed and dusted down. Please be aware, most modern sliding aluminium windows allow for the flyscreens to be taken off from the inside only once the sliding part of the window has been moved first. Attempting to take them off from the outside may result in damaging them.
Screen Doors – front and back including frames – wiped clean and screen wire brushed.
Stoves – clean stove top, control display, knobs, panels around knobs, any pull out or in-built drip trays, griller racks, trays and any inserts, oven racks, trays and oven bottom, walls and oven roof. A good oven cleaner will clean most ovens – however it is important that you read the instructions on the product carefully. Some cleaners can actually hinder oven surfaces (like stainless steel), and also some products have dangerous caustic fumes. Therefore use with caution.
Kitchen Range Hood – clean pull out filters and framework.
Bathroom – clean sink, mirror, cabinet, vanity unit and drawers, shower recess, glass screen and screen doors, bath and wall tiles. Please ensure both the sink and bath has a plug available.
Toilet – clean cistern, seat, bowl inside and also outside around the base. Don’t forget the skirting tiles around the toilet.
Laundry – clean both the inside and outside of the trough, and underneath. Please ensure a plug is present.
Tiling – make sure all tiling and grouting to the kitchen, toilet, bathroom and laundry areas are clean.
Exhaust – vents and fan covers are to be clean of any dust and dirt.
Air-Conditioners – front vents and filters cleaned of built up dirt. Modern systems (Wall Type) – filters easily pull out and can be brushed down with a hand brush. If there is a ducted reverse cycle air-conditioner unit, the air intake filter should be cleaned. This is usually on the ceiling in the passage area.
Air-Conditioning Ceiling Vents – please clean down if dusty or dirty.
Cupboards/Drawers – please clean/wash inside and out. Also doors and door frames, front and back of doors need to be cleaned.
Curtains – wash any washable curtains and netting. If other curtains are visibly dusty or dirty, consider dry cleaning.
Blinds – if you have venetian blinds, clean off the blind slats. Any other type of blinds should be able to be wiped down.
Floors – floors to be mopped/washed if needed – please ensure corners and hard to get areas are also cleaned.
Carpets – please ensure the carpets are professionally cleaned. Be aware that using cheap ‘do it yourself’ carpet cleaning hire machines may initially save on cost, but in the long run may cost you a lot more as they generally do not have the power to get carpets properly clean. This can result in professional carpet cleaning still required after you have paid to hire a machine as well.

Outside The Property

Lawns – freshly mowed and edged (best done a couple of days before the tenant takes possession).
Gardens – remove any weeds, any rubbish and built up leaves etc.
Guttering – please ensure that the gutters are freshly cleaned of any dirt/silt and leaves/twigs.
Rubbish – remove any rubbish that you have placed at the property. Be sure to check behind sheds, under shrubs and trees. This includes lawn clipping piles and any compost left.
Sweep – paths and paving areas need to be clear of debris.
Oil Spillage Removal – check and clean carport and garage floors, paths and driveway. If you have used a barbeque, check for any grease spots and spillages etc.
Cigarette Butts – if there are cigarette butts lying around – please pick up and remove.
Garages and Tool Sheds – please remove any items from inside and behind garages and tool sheds that belong to you, including rubbish.

If You Have A Pet

Pet Droppings – please remove from gardens, lawns and any out of the way areas. Please dispose of in the bin – please do not bury them.
Dog Urine – remove/clean where your pet may habitually urinate (Base of walls, verandah posts etc.)
Dog Stains – to outside walls. Check where your dog regularly lies down, there might be ‘tell tale signs’ on walls etc.
Dog/Cat Claw Damage – check screen doors, flyscreens and curtains. Please replace the screen wire if required.
Dog Chew Damage – please ensure watering systems are free of dog chew damage and are repaired accordingly.
Pet Hair – please ensure any visible pet hair inside is removed.
Fumigation – if your lease stipulates fumigation, please ensure this is arranged.

Getting the property ready on time for inspection can be exhausting and sometimes employing some extra help is a smarter and better way to go.

The tiredness factor when moving out to another property and then having to return to the original rental property to clean and get the grounds and garden ready can be a real headache. That is why so many tenants cut corners and not do a thorough job. This only then delays the bond refund process.

Therefore to get your bond back quickly here are some tradespeople we trust, use and recommend on a regular basis. We use them also because of their reasonable rates.


Only once the property has been fully vacated, cleaned, and grounds made ready with keys returned can we commence our final inspection. It is important to note that if a final inspection time has been made and you are aware that you will not be fully ready for the inspection, please call us as soon as possible to rearrange another time.

We do not wish to travel to the property ready for the inspection and find the property not 100% ready. In some cases we may need to charge a fee should we not be able to complete the inspection and no communication received by you to transfer the appointment time.

Outstanding Monies/Damages

It is important to note that if you vacate with outstanding monies and damages, your details will be lodged on a national internet tenancy database. Even if your monies are eventually paid, this doesn’t mean your details will be withdrawn from the database. It is important to know your details may still be lodged for 5 years after your debt has been cleared, indicating there was originally a problem.

Therefore due to the serious nature of these databases and how they can affect your future renting prospects, it is best that all monies owed be paid as soon as possible to clear the outstanding debt.

At AKA our aim at the end of your tenancy is to refund your bond back in full as quickly as possible. For this to occur, you will need to ensure the following:

Rent – any outstanding rent is paid promptly.
Property Ready – the property is cleaned, carpets professionally cleaned and grounds returned to their ingoing condition. Please follow the final vacating guide at the end of this handbook. The property must also pass the final inspection conducted by this agency.
Outstanding Accounts – please ensure that any monies outstanding like water, any damages, compensation amounts and break lease fees are paid.
Keys – ensure that all keys, remote controls etc have been returned.
Once these criteria have been met we can then refund your bond. Delays to this in all cases relates to one or more of these criteria not being met.

Outstanding Rent

Please note that it is against the tenancy legislation to withhold rent at the end of your tenancy with the intention for this to be deducted from the bond. Your rent must be paid in full, leaving your bond intact.


It is also important to understand that cleaning thoroughness can be hampered by tiredness after moving into another property. We encourage you to employ a cleaner so this process is not compromised. Should the cleaning process not be completed thoroughly, this can result in extra costs associated in rectifying any cleaning issues and will also delay the return of the bond.

Carpet Cleaning

Please ensure the carpets are professionally steam cleaned. Be aware that using cheap ‘do it yourself’ carpet cleaning hire machines may initially save on cost, but in the long run may cost you a lot more, as they generally do not have the power to get carpets properly cleaned. This can result in professional carpet cleaning still required after you have paid to hire a machine as well.